Our business days are Mondays to Fridays, excluding Saturdays, Sundays & Public Holidays.

The cut off time for all orders is 11.00 am on business days.

Orders made before the cut off time will be processed on the same day.

Any orders made after the cut off time will be processed on the next business day.

Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.

You may, however, arrange for exchange after you have received your orders. Please refer to our Exchange & Returns Policy.

You may email us at customerservice@mellow.com.my, quoting your order ID number to check on the order status.

We will respond as soon as possible.

We regret that returns and refunds cannot be accommodated.

Discounted price and Sale items are not eligible for exchange and/or refunds.

We do our best to ensure that our products are free of any manufacturing defects and our procedure is to check the items before delivery to the customer to ensure everything is in order and in good condition.

Please refer to our Return Policy for more information.