Return Policy

General Returns

We regret that returns and refunds cannot be accommodated.

Discounted price and Sale items are not eligible for exchange and/ or refunds. We do our best to ensure that our products are free of any manufacturing defects and our procedure is to check the items before delivery to the customer to ensure everything is in order and in good condition.

Incorrect/Defective Product

However, if you find that the item(s) delivered to you is incorrect or defective, kindly contact us at customerservice@mellow.com.my within 3 days of receiving the products.

We will issue you a Product Return Form and the returned item(s) must reach us within 14 days.

We will then deliver the replacement item(s) at no cost to you. If the item is returned due to any other reason, you are responsible for the return shipping cost.

If the same style and size are not available, a substitute replacement of comparable value will be given.

For replacement items of lower value, the excess amount will be forfeited. For replacement items of higher value, customers will make good the difference.

Please take note products colour viewed online may slightly vary from the actual product colours due to different computer display setting.

Return Guide

To return your merchandise(s) please follow the instruction below.

  • Complete the Return Form, pack and seal your returned merchandise(s) securely (in the original package if possible).
  • Please ensure the proof of purchase and all tags are intact.

The returned item(s) must be in new condition, unused, unwashed, with all tags attached and in its original packaging. If these conditions are not met, we will return the item(s) and postages will be borne by the customers.

If you are returning goods, it is important that you obtain a “proof of Postage” certificate from the post-office, as we cannot be held responsible for parcels lost on return to us.

Please return your purchase to the following address:

Mellow Sun Sdn Bhd
No 5-1, Jalan 4/93, Taman Miharja,
2 ½ Miles Off Jalan Cheras,
55200 Kuala Lumpur,
Malaysia.

About

With more than 10 years of experience, Mellow is one of the top leading brands of children's pyjamas in Malaysia.

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